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PRIVACY POLICY

LAST UPDATED: 01/12/2024

This Privacy Policy explains how DTFZONE (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from dtfzone.co or otherwise interact with us through our products and services (collectively, the “Services”).

By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website with a new “Last updated” date. Your continued use of the Services after any updates signifies your acceptance.

Changes to This Privacy Policy

Information You Provide Directly

We collect information that you voluntarily provide, including:

  • Your name, address, phone number, and email address.

  • Order details such as billing/shipping addresses, product selections, and payment confirmation.

  • Account information including login credentials and security questions.

  • Customer support inquiries and communication history.

Information Collected Automatically

  • When you browse our website, we may automatically gather:

  • IP address, browser type, device type, and access times.

  • Usage data through cookies, pixels, and similar technologies (e.g., pages viewed, cart activity).

 

Information from Third Parties

We may receive personal information from:

  • Service providers like Shopify (our e-commerce platform), payment gateways, and delivery partners.

  • Analytics and marketing platforms that help us understand your interaction with our Services.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill orders, including delivery and customer notifications.
  • Manage your account and preferences.
  • Provide customer service and respond to queries.
  • Improve, personalize, and optimize our Services.
  • Send promotional emails or SMS (with your consent).
  • Prevent fraud and enhance security.

Cookies

Cookies are small data files stored on your device. We use cookies to:

  • Remember items in your shopping cart.
  • Improve browsing experience and site performance.
  • Track user behaviour for analytics and marketing.
  • You can manage cookie settings in your browser. Blocking cookies may affect functionality.
  • For more details, visit: https://www.shopify.com/legal/cookies

Sharing of Personal Information

We may share your information with:

  • Service providers (e.g., Shopify, payment gateways, couriers, analytics platforms).
  • Marketing partners and affiliates (under confidentiality agreements).
  • Authorities, if legally required, or in the context of legal claims.
  • We do not sell your personal data.

User-Generated Content

Reviews and comments you submit on public areas of our site can be viewed by others. Please share responsibly.

Third-Party Websites

Our website may link to third-party platforms. We are not responsible for the content or privacy practices of those sites. Please review their policies before sharing personal information.

Children's Privacy

Our Services are not intended for children under 16. If we become aware that we have collected data from a child, we will delete it promptly. Parents/guardians may contact us to request deletion.

Data Retention & Security

  • We retain personal information only as long as necessary for business, legal, or operational purposes.
  • While we use industry-standard security measures, no system is fully secure. Please take precautions, such as protecting your account credentials.

Your Rights

If you reside in Mauritius or under applicable data protection laws, you may have rights including:

  • Access to personal information we hold about you.
  • Request correction or deletion.
  • Withdraw consent or opt out of marketing.
  • Lodge complaints with the Data Protection Commissioner (Mauritius).
  • To make a request, contact us via the methods below. We may require identity verification.

SMS Privacy

By opting into SMS, you consent to receive transactional and promotional messages. Your phone number will only be used for communication purposes and not shared with third parties beyond our SMS service provider. You may opt out at any time by replying “STOP”.

International Transfers

We may store or process your data outside of Mauritius, including with Shopify’s global infrastructure. We ensure data protection in accordance with applicable laws.

Contact Information

For questions about this Privacy Policy, please contact us at:

DTFZONE
269B Royal Road, Forest-Side, Mauritius
Email: cs@dtfzone.com